Frequently Asked Questions
What is your shipping policy?
Your order will be shipped out within 2-4 days from when your order was submitted. Standard shipping takes 5-7 business days. We currently ship anywhere in the United States
What is your returns policy?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns received within 30 days of delivery date will be refunded in full, minus shipping charges.
To start a self-serve return, please log into your account and select the eligible items to return under your Orders page. Provide a reason for return and submit your return request, you will receive a response within 48 hours.
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address: 233 E Southern Ave (#24573) Tempe AZ 85282
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items are final sale and cannot be returned, these include custom products (such as special orders or personalized items), and pet spa supplies. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How soon should I expect my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Where can I purchase LunaMarie products?
You can find all of our available products right here on our official website as well as some select Farmer’s Markets in Arizona! You can also find our products on our Amazon storefront!
How do I determine the best size for my pet?
For easy step by step instructions, we recommend visiting our Size Guide.
What materials are your bandanas made with?
Every bandana is crafted from two layers of soft and breathable 100% polyester, ensuring durability, lightness, and enhanced resistance to stains and wrinkles. Additionally, each bandana features a tag made from faux leather.
How do I care for my LunaMarie bandana?
Our bandanas are machine washable. We recommend using a delicate cycle on cold and laying flat to air dry.
Do you have a rewards program?
Yes! We have a rewards program where you can earn points every time you shop, then redeem those points for discounts off future orders.
Learn more at our Rewards Club page!
Do you sell wholesale?
We are excited to announce that we plan to start accepting wholesale applications starting next year, 2024. If you have any specific questions or would like to express your interest in our upcoming wholesale program, please feel free to contact us to discuss potential collaborations.